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How 5c2 Handles Your Personal Data

This page explains exactly what personal data 5c2 collects when you open an account, how we store it, who can access it, and what rights you hold over…

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Jurisdiction and What This Policy Covers

5c2 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

5c2 operates this privacy policy under applicable data protection law in the jurisdictions where access is permitted by local law. For accounts created in India, we follow the Personal Data Protection principles applicable in the region. When you deposit via UPI, Paytm or PhonePe, those payment

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processors handle your financial credentials under their own privacy terms — we receive only a transaction confirmation and your account identifier. We collect only the data necessary to verify your account, process withdrawals, and keep your session secure. We do not store your UPI handle, Paytm
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PIN, or PhonePe credentials on our servers at any point during or after a transaction.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR PRIVACY TEAM

Contact Us About Your Privacy

If you want to request access to your data, ask us to correct it, or raise a concern about how we have handled your personal details, our privacy team is reachable through…

Email Privacy Request Send your data access, correction or deletion request to our dedicated privacy address at 5c2.club. Include your registered account email so we can locate your record quickly and process the request without delay.

Live Chat — Privacy Queries Open the live chat widget on 5c2.club and select 'Account & Privacy' from the topic menu. Our support agents are available around the clock and will escalate your query to the privacy team within one business hour.

Written Request by Post For formal written requests — such as a legal notice or a deletion demand under applicable data protection law — send correspondence to our registered address listed in the legal section of 5c2.club. We acknowledge postal requests within five business days.

HOW WE PROTECT DATA

Data Handling, Cookies and Account Security

Every layer of data handling at 5c2 — from the moment you register to the moment you request deletion — is designed to keep your personal details accurate, accessible only to you…

Data We Collect

We collect your name, email address, date of birth and country of residence at registration. If you complete identity verification, we also hold a copy of your ID document for the period required by applicable law, after which it is deleted from our systems.

Cookie Policy

5c2.club uses session cookies to keep you logged in, preference cookies to remember your language and stake settings, and analytics cookies to understand which pages are visited most. You can adjust cookie preferences from the settings panel — rejecting analytics cookies does not affect your account access.

Account Security Practices

Your account password is hashed using industry-standard encryption before storage — we cannot read it, and neither can our support team. Two-factor authentication is available in your account security settings and we strongly encourage you to enable it for an added layer of protection.

Data Retention Timeline

Active account data is retained for as long as your account remains open. On closure, transaction records are kept for the minimum period required by applicable financial and anti-fraud regulation, after which all personal identifiers are removed from our live database and backups.

Who Accesses Your Data

Access to personal data inside 5c2 is restricted to staff whose role requires it — account verification, fraud review, and payment operations. External access is limited to regulated payment processors such as UPI and Paytm networks, and only for the data necessary to clear a transaction.

How to Request Changes

Log in, go to Account Settings, and select 'My Data' to download a copy of what we hold or to submit a correction request directly. For deletion requests, use the same panel or contact our privacy team via live chat — we process deletion requests within 30 days.

Common Questions About Your Data at 5c2

These are the questions we receive most often about how your data is handled, what rights you have, and how to act on those rights. If your question is not answered here, reach out through live chat and our privacy team will respond directly.

We collect your name, email address, date of birth and country. If you complete an identity check, we also hold your ID document for the legally required period. We do not collect your UPI PIN, Paytm password or PhonePe credentials at any point.

Yes. Log in and navigate to Account Settings, then 'My Data' to download your data file. Alternatively, email our privacy team and we will prepare your data export within 30 days of your verified request.

We share data only with regulated payment processors — UPI networks, Paytm and PhonePe — limited to what is needed to clear your transaction. We do not sell your personal data to advertisers, data brokers or any other commercial third party.

Transaction records are kept for the minimum period required by applicable anti-fraud and financial regulation. Once that period ends, all personal identifiers are removed from our live systems and scheduled backups. You can ask us for the specific retention period that applies to your account.

Session and preference cookies are essential for your account to function. Analytics cookies are optional — you can decline them in the cookie settings panel without losing access to your account, live tables, or any features on the site.

Use the 'My Data' section in Account Settings for corrections or download requests. For a full deletion request, contact us via live chat selecting 'Account & Privacy', or email our privacy team. We process deletion requests within 30 days.

Your financial credentials stay with those payment processors under their own privacy policies. We receive only a transaction reference and your account ID — enough to credit your 5c2 account — and we never store your UPI handle, Paytm PIN or PhonePe authentication details.

How 5c2 Handles Your Personal Data

Contact Us About Your Privacy

Data Handling, Cookies and Account Security

Data We Collect

Cookie Policy

Account Security Practices

Data Retention Timeline

Who Accesses Your Data

How to Request Changes

Common Questions About Your Data at 5c2

01 What personal data does 5c2 collect when I open an account?

02 Can I request a copy of all the data 5c2 holds about me?

03 Does 5c2 share my data with third parties?

04 How long does 5c2 keep my data after I close my account?

05 How do cookies on 5c2.club affect my privacy?

06 How do I ask 5c2 to correct or delete my personal data?

07 Is my data handled differently if I use UPI, Paytm or PhonePe to deposit?

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